FAQ

Question: Do you offer direct billing at the Langley location?

Answer: Yes, we offer direct billing to most major insurance providers at all locations, including Langley and Abbotsford.

Question: Do I need a doctor’s referral to see a physiotherapist at the Scott Road clinic?

Answer: No, you do not need a referral to see a physiotherapist, chiropractor, or RMT in British Columbia.

Question: Are you open on weekends in Chimney Hills?

Answer: Yes, we offer Saturday appointments at our Chimney Hills location to accommodate busy schedules.

Question: Is there free parking available at the Abbotsford clinic?

Answer: Yes, we provide ample free parking for all patients directly in front of our Abbotsford facility.

Question: Can I book appointments online for the Scott Road location?

Answer: Yes, you can book through our website for all practitioners at the Scott Road and Langley clinics.

Question: Do you accept ICBC claims in Langley?

Answer: Yes, we accept and direct bill ICBC for physiotherapy, chiropractic, and massage treatments at our Langley office.

Question: How long is an initial assessment for a new patient?

Answer: Initial assessments typically last 40–60 minutes to ensure a comprehensive diagnosis and treatment plan.

Question: Do you treat WorkSafeBC (WCB) claims at the Abbotsford location?

Answer: Yes, our team is registered to provide treatment for WorkSafeBC claims across all our clinics.

Question: What should I wear to my first physiotherapy appointment?

Answer: We recommend loose-fitting, comfortable clothing that allows the therapist to easily access the treatment area.

Question: Is your Chimney Hills clinic wheelchair accessible?

Answer: Yes, all our locations, including Chimney Hills, are fully wheelchair accessible.

Question: Do you offer same-day appointments for acute pain?

Answer: We do our best to accommodate urgent cases; please call the Scott Road or Abbotsford desk for immediate availability.

Question: Can I see multiple specialists on the same day?

Answer: Yes, we can coordinate back-to-back appointments (e.g., Physio and RMT) for your convenience.

Question: Do you offer virtual appointments (Telehealth)?

Answer: Yes, we offer secure video sessions for physiotherapy and counseling for patients throughout BC.

Question: What is your cancellation policy?

Answer: We require 24 hours’ notice for cancellations to avoid a late-cancellation fee.

Question: Do you provide receipts for insurance reimbursement?

Answer: Yes, a detailed receipt is emailed to you immediately after every session.

Question: Are your practitioners licensed in BC?

Answer: Yes, all our therapists are fully registered and licensed with their respective BC colleges.

Question: Do you offer gift certificates?

Answer: Yes, gift certificates are available for purchase for massage and other services at all locations.

Question: Is there a waiting list for new patients in Langley?

Answer: We usually have openings within 24–48 hours, though evening spots fill up quickly.

Question: Do you offer student or senior discounts?

Answer: Please contact your local clinic (e.g., Abbotsford) to ask about our current community programs.

Question: Can I choose a male or female therapist?

Answer: Absolutely. We have a diverse team and respect your preference for your comfort.

Question: Do you offer treatment for motor vehicle accidents (MVA)?

Answer: Yes, we specialize in multi-disciplinary care for MVA recovery at all four locations.

Question: Is there a consultation fee for IV therapy?

Answer: A brief medical screening is included in your first IV therapy session to ensure safety.

Question: How do I find the Scott Road clinic?

Answer: We are located in a high-visibility plaza on Scott Road with prominent signage.

Question: Are you open late on weekdays?

Answer: Yes, we offer evening appointments until 7 PM or 8 PM at select locations.

Question: What conditions can a physiotherapist treat?

Answer: We treat back pain, sports injuries, post-surgical recovery, arthritis, and chronic pain.

Question: What is IMS (Dry Needling)?

Answer: IMS uses fine needles to release tight muscle knots and treat chronic nerve-related pain.

Question: Do you offer pelvic floor physiotherapy in Langley?

Answer: Yes, we have specialized pelvic health physiotherapists available at our Langley location.

Question: Can physiotherapy help with dizziness and vertigo?

Answer: Yes, we offer Vestibular Rehabilitation to treat balance issues and vertigo at our clinics.

Question: What does a Kinesiologist do?

Answer: A Kinesiologist focuses on human movement and active rehabilitation through exercise therapy.

Question: Do you offer Active Rehab for ICBC patients in Abbotsford?

Answer: Yes, our Kinesiologists in Abbotsford specialize in 1-on-1 ICBC active rehab sessions.

Question: Is shockwave therapy available at the Scott Road clinic?

Answer: Yes, we use shockwave therapy to treat conditions like plantar fasciitis and tendonitis.

Question: Can physiotherapy help with jaw pain (TMJ)?

Answer: Yes, we have therapists trained in TMJ disorders to help reduce jaw pain and clicking.

Question: Do you provide custom orthotics?

Answer: Yes, we offer custom orthotic assessments and fittings at our Scott Road and Langley locations.

Question: How many physiotherapy sessions will I need?

Answer: This depends on the injury; most patients see improvement within 4–6 sessions.

Question: Can physio help with carpal tunnel syndrome?

Answer: Yes, we use manual therapy and ergonomic advice to treat carpal tunnel and repetitive strain.

Question: Do you offer post-operative rehabilitation?

Answer: Yes, we specialize in rehab following hip replacements, knee surgeries, and ACL repairs.

Question: Is laser therapy available for inflammation?

Answer: Yes, we use Cold Laser Therapy to reduce inflammation and speed up tissue healing.

Question: Can physio help with chronic headaches?

Answer: Yes, many headaches are caused by neck stiffness and posture, which respond well to physiotherapy.

Question: Do you offer “Pre-hab” before surgery?

Answer: Yes, strengthening before surgery in our Abbotsford clinic helps ensure a faster recovery.

Question: What is the difference between Physio and Kinesiology?

Answer: Physio focuses on diagnosis and manual therapy, while Kinesiology focuses on exercise-based recovery.

Question: Can I do physiotherapy while pregnant?

Answer: Yes, it is very effective for managing pregnancy-related back and pelvic pain.

Question: Do you treat pediatric sports injuries?

Answer: Yes, we treat young athletes to help them recover safely and prevent future injuries.

Question: Do you provide home exercise programs?

Answer: Yes, every patient receives a customized digital exercise plan to follow between visits.

Question: Can physiotherapy help with sciatica?

Answer: Yes, we use nerve gliding and spinal decompression techniques to relieve sciatic nerve pain.

Question: Do you offer ergonomic assessments for home offices?

Answer: Yes, our physiotherapists provide advice to help optimize your workspace and prevent strain.

Question: Can physio help with running injuries?

Answer: Yes, we provide gait analysis and treatment for common running injuries like runner’s knee.

Question: Is ultrasound therapy used in your treatments?

Answer: Yes, we use therapeutic ultrasound to help reduce swelling and promote deep tissue healing.

Question: Do you offer sports-specific rehab?

Answer: Yes, our team designs rehab programs tailored to your specific sport, whether it’s golf, soccer, or hockey.

Question: Can physio help with COPD or breathing issues?

Answer: We offer chest physiotherapy to help manage respiratory conditions and improve lung function.

Question: Does a chiropractic adjustment hurt?

Answer: Most adjustments are painless and provide immediate relief; you may hear a harmless “pop” sound.

Question: Are all your massage therapists Registered (RMT)?

Answer: Yes, all our massage therapists are RMTs, meaning their services are covered by insurance.

Question: Can a Chiropractor help with migraines?

Answer: Yes, many migraines are triggered by neck issues that respond well to chiropractic care.

Question: Do you offer deep tissue massage in Abbotsford?

Answer: Yes, our RMTs in Abbotsford are skilled in deep tissue techniques for chronic tension.

Question: Is chiropractic care safe for seniors?

Answer: Yes, our chiropractors use gentle, modified techniques specifically for older adults.

Question: Do you offer prenatal (pregnancy) massage in Langley?

Answer: Yes, we have specialized cushions to ensure comfort and safety for expecting mothers.

Question: Can I see a Chiropractor for a shoulder injury?

Answer: Absolutely. Our chiropractors treat all joints, including shoulders, ankles, and knees.

Question: How long is a typical RMT session?

Answer: We offer 30, 45, 60, and 90-minute massage therapy sessions.

Question: Do you offer “no-crack” chiropractic options?

Answer: Yes, we use instrument-assisted techniques like the Activator for a gentler approach.

Question: Can RMT help with lymphatic drainage?

Answer: Yes, we have therapists trained in manual lymphatic drainage techniques.

Question: Do I have to undress for a massage?

Answer: You undress to your comfort level; you will always be securely draped with a sheet.

Question: Can a Chiropractor help with scoliosis?

Answer: While it cannot “cure” scoliosis, chiropractic care helps manage the associated pain and stiffness.

Question: Is sports massage different from regular massage?

Answer: Yes, sports massage focuses on muscle groups used in your sport to enhance performance and recovery.

Question: Do you offer trigger point therapy?

Answer: Yes, both our RMTs and Chiropractors use trigger point release to treat localized muscle pain.

Question: Can Chiropractic care help infants?

Answer: Yes, we offer pediatric chiropractic for issues like colic and latching difficulties.

Question: How often should I get a maintenance massage?

Answer: Most people benefit from a maintenance RMT session every 4 to 6 weeks.

Question: Do you treat “Tech Neck” posture issues?

Answer: Yes, our chiropractors specialize in correcting posture issues caused by heavy phone and computer use.

Question: Can massage therapy help with insomnia?

Answer: Yes, by relaxing the nervous system, RMT can significantly improve sleep quality.

Question: Do you offer hot stone massage?

Answer: Please check with the Scott Road or Langley clinic, as select RMTs offer this specialty.

Question: Can Chiropractic help with hip pain?

Answer: Yes, we treat hip impingement and bursitis through adjustments and soft tissue therapy.

Question: What is a “cavitation” during an adjustment?

Answer: It is a harmless release of air bubbles from the joint fluid when the joint is moved.

Question: Do your RMTs treat fibromyalgia?

Answer: Yes, massage therapy is very effective at reducing the widespread pain associated with fibromyalgia.

Question: Can I get a massage if I have high blood pressure?

Answer: Yes, massage can help lower stress levels, but please inform your therapist of your condition.

Question: Do you offer sports massage for marathon recovery in Langley?

Answer: Yes, we have therapists who specialize in post-event recovery for runners.

Question: Can a Chiropractor help with foot pain?

Answer: Yes, we provide adjustments for the small bones of the feet and can recommend orthotics.

Question: What types of issues do your Counselors treat?

Answer: We help with anxiety, depression, trauma, relationship issues, and stress management.

Question: Is counseling covered by insurance?

Answer: Most plans cover Registered Clinical Counselors (RCC) or Social Workers (MSW).

Question: Does acupuncture hurt?

Answer: Most people feel only a tiny pinch or a dull ache; it is generally very relaxing.

Question: What is IV Therapy?

Answer: IV Therapy delivers vitamins and hydration directly into the bloodstream for 100% absorption.

Question: Can acupuncture help with fertility?

Answer: Yes, we offer protocols to support natural conception and IVF at our Langley clinic.

Question: How long does an IV Therapy session take?

Answer: Most sessions in our Langley clinic take between 45 and 75 minutes.

Question: Do you offer youth or teen counseling in Abbotsford?

Answer: Yes, we have therapists who specifically work with teenagers and young adults.

Question: Can acupuncture help with stress and anxiety?

Answer: Yes, it is widely used to balance the nervous system and reduce stress symptoms.

Question: Who administers the IV Therapy?

Answer: Our IV treatments are administered by licensed Naturopathic Doctors or trained medical professionals.

Question: What is Cupping therapy?

Answer: Cupping uses suction to increase blood flow and release deep muscle tension.

Question: Can counseling help with relationship issues?

Answer: Yes, our couples counselors help with communication and conflict resolution.

Question: Do you offer “Immune Boost” IV drips?

Answer: Yes, we offer formulas designed to support the immune system, especially during flu season.

Question: Is everything I say in counseling confidential?

Answer: Yes, confidentiality is a core part of the therapeutic process, with very few legal exceptions.

Question: Can acupuncture help with chronic insomnia?

Answer: Yes, many patients find it improves sleep quality by regulating the body’s internal rhythm.

Question: What is in a “Myers’ Cocktail” IV?

Answer: It is a blend of Magnesium, B-Vitamins, and Vitamin C used for general wellness and energy.

Question: Do you offer trauma-informed therapy?

Answer: Yes, many of our counselors are trained in EMDR and other trauma-focused modalities.

Question: Can acupuncture help with sports injuries?

Answer: Yes, it is excellent for reducing inflammation and speeding up muscle recovery.

Question: Is IV Therapy safe for everyone?

Answer: A medical screening is required to ensure the treatment is safe for your specific health profile.

Question: Do you offer virtual counseling for Abbotsford residents?

Answer: Yes, we provide secure video sessions for all patients across British Columbia.

Question: Can acupuncture help with smoking cessation?

Answer: Yes, we offer specific protocols to help reduce nicotine cravings and withdrawal.

Question: What is Cosmetic Acupuncture?

Answer: It is a natural alternative to Botox that stimulates collagen to improve skin tone.

Question: Can IV Therapy help with chronic fatigue?

Answer: Many patients find that high-dose Vitamin B and C drips help improve energy levels.

Question: Do you offer grief counseling in Scott Road?

Answer: Yes, we provide a supportive space to process loss and major life transitions.

Question: Is there a risk of bruising with acupuncture?

Answer: While rare, minor bruising can occur at the needle site, similar to a small pinch.

Question: How do I get started with counseling?

Answer: Simply book an initial consultation online to be matched with the right therapist for your needs.

Question: Do you treat children and seniors?

Answer: Yes, we provide age-appropriate care for patients ranging from toddlers to seniors.