Question 1

Do I need an appointment today?

Accepted Answer

Same-day and emergency appointments may be available for new and returning patients. Book online or call 604-503-5552 and the team will help you find the earliest suitable opening.

Question 2

How do I book an appointment?

Accepted Answer

You can book online through the Book Appointment page or call the clinic. If you are unsure which service to choose, start with the concern you want help with and the front desk can guide you.

Question 3

Do I need a doctor referral?

Accepted Answer

Most patients can book physiotherapy, registered massage therapy, chiropractic care, acupuncture and active rehab without a doctor referral. Some insurers, lawyers, employers or case managers may ask for one, so check your specific plan or claim.

Question 4

What should I bring to my first visit?

Accepted Answer

Bring photo ID, your extended health card or claim details, relevant reports or imaging, a list of medications and comfortable clothing that lets the clinician assess the area being treated.

Question 5

How long is the first appointment?

Accepted Answer

The first visit is usually longer than follow-up care because it includes history, assessment, diagnosis or clinical impression, treatment planning and initial treatment when appropriate.

Question 6

What should I wear?

Accepted Answer

Wear comfortable clothing that allows movement. Shorts, athletic pants, a tank top or loose layers can help the clinician assess posture, mobility and the injured area respectfully.

Question 7

Can I choose a specific practitioner?

Accepted Answer

Yes. If you prefer a specific physiotherapist, massage therapist, chiropractor, counsellor or acupuncturist, choose that practitioner when booking or ask the front desk for availability.

Question 8

Can I change or cancel my appointment?

Accepted Answer

Yes. Contact the clinic as early as possible if you need to change or cancel. Policies can vary by appointment type, so the team can confirm any timing requirements.

Question 9

Do you accept walk-ins?

Accepted Answer

Walk-in availability depends on clinic schedule and provider availability. Booking ahead is the best way to secure the right service and appointment time.

Question 10

Will my therapist be treating anyone else during my appointment slot?

Accepted Answer

No, our sessions are strictly one on one. Your clinician gives you their full attention for the entire appointment rather than rotating between multiple patients.

Question 11

Are the treatment rooms completely private, or is it an open curtain grid?

Accepted Answer

We use private, walled treatment rooms for patient confidentiality and focused care, rather than an open concept layout with curtains.

Question 12

What percentage of my session is passive versus active, hands on treatment?

Accepted Answer

Our treatments are highly active and hands on, combining manual therapy with guided movement. Machines or passive modalities like heat are only used as brief supplements when medically necessary.

Question 13

Which service should I choose for back pain?

Accepted Answer

Physiotherapy is a common starting point for back pain, sciatica, disc irritation, stiffness and movement-related pain. Chiropractic, massage therapy, acupuncture or active rehab may also be recommended depending on your assessment.

Question 14

What is the difference between physiotherapy and chiropractic care?

Accepted Answer

Physiotherapy usually focuses on movement assessment, exercise rehab, manual therapy, education and function. Chiropractic care often focuses on joint mobility, spinal mechanics and manual adjustments. Many patients benefit from coordinated care.

Question 15

What is the difference between massage therapy and physiotherapy?

Accepted Answer

Registered massage therapy focuses on soft-tissue treatment, muscle tension, circulation and relaxation of painful areas. Physiotherapy usually includes diagnosis, movement testing, exercise prescription and broader rehabilitation planning.

Question 16

Do you treat sports injuries?

Accepted Answer

Yes. Common sports concerns include sprains, strains, tendon pain, shoulder injuries, knee pain, ankle injuries, return-to-running issues and post-surgical rehab.

Question 17

Do you help with sciatica?

Accepted Answer

Yes. Sciatica-like symptoms can come from nerve irritation, spinal joints, discs, hips or muscle tension. A clinician will assess the source and build a plan for pain relief, mobility and strength.

Question 18

Do you offer active rehab?

Accepted Answer

Yes. Active rehab focuses on guided exercise, strength, mobility and return-to-work or return-to-sport function. It is often used after ICBC, work, sports and everyday injuries.

Question 19

What is shockwave therapy used for?

Accepted Answer

Shockwave therapy is commonly used for persistent tendon and soft-tissue problems such as plantar fasciitis, tennis elbow, Achilles tendon pain, rotator cuff pain and other chronic injuries when clinically appropriate.

Question 20

Can massage therapy help headaches?

Accepted Answer

Massage therapy may help headaches related to neck tension, muscle tightness, stress or posture. If headaches are sudden, severe, unusual or linked with neurological symptoms, seek urgent medical care.

Question 21

What is IV therapy used for?

Accepted Answer

IV therapy may support hydration, nutrient replenishment and wellness goals when clinically appropriate. The team can explain available options, screening requirements and whether it fits your health history.

Question 22

Can counselling help after an injury?

Accepted Answer

Yes. Injuries and accidents can affect sleep, stress, mood, confidence and daily routines. Clinical counselling can support coping, recovery and emotional health as part of a broader care plan.

Question 23

Do you offer acupuncture or dry needling?

Accepted Answer

Revive Rehab offers acupuncture and related needle-based care where clinically appropriate. Your clinician will explain the approach, benefits, risks and alternatives before treatment.

Question 24

What causes lower back pain?

Accepted Answer

Lower back pain can come from joints, discs, muscles, nerves, posture, workload, sport, stress or a combination of factors. A proper assessment helps identify what is most likely contributing.

Question 25

Can physiotherapy help neck pain?

Accepted Answer

Physiotherapy can help many types of neck pain through education, mobility work, strengthening, posture strategies and hands-on care when appropriate.

Question 26

What helps shoulder pain?

Accepted Answer

Shoulder pain often improves with a plan that restores range of motion, improves strength and reduces irritation. The exact approach depends on whether the issue involves the rotator cuff, joint, neck, tendon or another structure.

Question 27

Can rehab help knee pain?

Accepted Answer

Yes. Knee rehab commonly includes strength, mobility, balance, gait review and activity modification. It can help with patellofemoral pain, ligament sprains, arthritis, tendon pain and post-surgical recovery.

Question 28

What can I do for plantar fasciitis?

Accepted Answer

Plantar fasciitis care may include calf and foot mobility, load management, strengthening, footwear advice, taping, manual therapy and sometimes shockwave therapy.

Question 29

Do you treat concussion symptoms?

Accepted Answer

Concussion care can include education, graded activity, vestibular rehab, neck treatment and return-to-work or return-to-sport planning when appropriate. Seek urgent care for worsening or severe symptoms.

Question 30

Can vestibular rehab help dizziness?

Accepted Answer

Vestibular rehab may help dizziness, balance problems, vertigo and motion sensitivity. The right plan depends on the cause, so assessment is important.

Question 31

Can you help TMJ or jaw pain?

Accepted Answer

Jaw pain can be related to joint irritation, muscle tension, clenching, posture or neck mechanics. Treatment may include education, manual therapy, exercises and habit strategies.

Question 32

Do you treat ICBC accident injuries?

Accepted Answer

Yes. Revive Rehab helps patients after motor vehicle accidents with physiotherapy, chiropractic care, registered massage therapy, counselling and active rehab when appropriate for the claim.

Question 33

Do I need ICBC approval before booking?

Accepted Answer

Patients commonly start treatment after opening an ICBC claim and receiving a claim number. Coverage rules can depend on timing, claim status and treatment type, so bring your ICBC details to your first visit.

Question 34

What injuries are common after a car accident?

Accepted Answer

Common concerns include neck pain, whiplash, back pain, headaches, shoulder pain, concussion symptoms, dizziness, anxiety, sleep disruption and reduced confidence with movement or driving.

Question 35

Can I receive more than one type of care for an ICBC injury?

Accepted Answer

Many patients use a team-based plan when clinically appropriate, such as physiotherapy for movement, massage for soft-tissue symptoms, chiropractic for joint mobility and counselling for accident-related stress.

Question 36

What should I do after whiplash?

Accepted Answer

Book an assessment, keep gentle movement within tolerance, avoid pushing through severe symptoms and monitor for headaches, dizziness, numbness or neurological changes that may need medical review.

Question 37

How long does car accident recovery take?

Accepted Answer

Recovery time varies by injury severity, previous health, stress, sleep, work demands and consistency with the care plan. Your clinician can update expectations as you progress.

Question 38

Do you direct bill insurance?

Accepted Answer

Direct billing may be available for many extended health plans. Bring your benefits card and policy information so the team can confirm what can be submitted directly.

Question 39

What if my insurance does not cover the full visit?

Accepted Answer

If your plan only covers part of the visit, you are responsible for any remaining balance, deductible, co-pay or plan limit.

Question 40

Do extended health plans cover physiotherapy or massage?

Accepted Answer

Many plans include physiotherapy, registered massage therapy, chiropractic, acupuncture or counselling benefits, but limits and referral requirements vary by plan.

Question 41

How do I know what my plan covers?

Accepted Answer

Check your insurer portal, benefits booklet or employer plan details. The clinic can attempt direct billing, but your insurer is the source of truth for coverage limits and requirements.

Question 42

Can I get a receipt for reimbursement?

Accepted Answer

Yes. If direct billing is not available or only partial, you can receive a receipt to submit to your insurer when eligible.

Question 43

Do you help with WCB or work injuries?

Accepted Answer

Work injury support may be available depending on claim details and service type. Contact the clinic with your claim information so the team can guide the next step.

Question 44

Will treatment hurt?

Accepted Answer

Treatment should be tolerable and matched to your condition. Some soreness can happen after manual therapy or exercise, but sharp, worsening or unusual pain should be reported to your clinician.

Question 45

How many visits will I need?

Accepted Answer

The number of visits depends on the condition, severity, goals, medical history and how your body responds. Your clinician should discuss a practical plan after assessment.

Question 46

Will I get exercises to do at home?

Accepted Answer

Most rehab plans include home exercises or self-care steps. These help maintain progress between visits and are adjusted as symptoms and function improve.

Question 47

Can I keep working or exercising during treatment?

Accepted Answer

Often yes, but activity may need temporary changes. Your clinician can help you decide what to continue, reduce or avoid while symptoms settle.

Question 48

What happens during a physiotherapy assessment?

Accepted Answer

A physiotherapy assessment usually includes history, movement testing, strength or mobility checks, explanation of findings, treatment planning and first steps for recovery.

Question 49

How do I know if treatment is working?

Accepted Answer

Progress may show as less pain, better sleep, more movement, improved strength, easier work tasks, better sport tolerance or more confidence with daily activities.

Question 50

What should I do after treatment?

Accepted Answer

Follow the clinician’s advice, complete home exercises as prescribed, hydrate, monitor symptoms and avoid sudden spikes in activity unless cleared.

Question 51

Can rehab prevent future injuries?

Accepted Answer

Rehab can reduce risk by improving strength, mobility, balance, workload tolerance and movement habits, although no plan can guarantee prevention.

Question 52

Which areas do you serve?

Accepted Answer

Revive Rehab serves patients across Surrey, Langley, Abbotsford and nearby communities, with location pages available for clinic-specific details.

Question 53

Which Revive Rehab location should I choose?

Accepted Answer

Choose the clinic that is easiest to attend consistently, or pick based on practitioner availability, service type and appointment time.

Question 54

Is parking available?

Accepted Answer

Parking details can vary by clinic. Check the location page or contact the clinic before your visit if parking, accessibility or directions are important for your appointment.

Question 55

Are clinics accessible?

Accepted Answer

Contact the clinic before booking if you need specific accessibility information. The team can help you choose the most appropriate location and appointment setup.

Question 56

When should I seek urgent medical care instead of booking rehab?

Accepted Answer

Seek urgent medical care for chest pain, severe sudden headache, new weakness or numbness, loss of bowel or bladder control, major trauma, fever with severe spinal pain, or symptoms that feel medically urgent.

Question 57

Can I book if I am pregnant?

Accepted Answer

Many patients receive care during pregnancy for back pain, pelvic discomfort, headaches or muscle tension. Tell the clinic and clinician you are pregnant so treatment can be adapted safely.

Question 58

Do I need an X-ray or MRI before treatment?

Accepted Answer

Not always. Many pain and injury concerns can be assessed clinically first. Your clinician may recommend medical follow-up if imaging or physician review appears necessary.

Question 59

Should I tell my clinician about medical conditions?

Accepted Answer

Yes. Share relevant diagnoses, medications, surgeries, pregnancy, allergies, recent imaging and any symptoms that feel unusual so treatment can be adapted safely.

Question 60

Do you treat children or teens?

Accepted Answer

Some services may be appropriate for children or teens depending on the concern, provider and consent requirements. Contact the clinic to confirm the best booking option.

Question 61

What is a Registered Massage Therapist, or RMT?

Accepted Answer

A Registered Massage Therapist, or RMT, is a healthcare provider in British Columbia who has completed accredited clinical training in anatomy, physiology, pathology and hands on soft tissue treatment, and who is registered with the College of Massage Therapists of British Columbia. Unlike a general spa massage, an RMT session includes a health history, an assessment of your symptoms and a treatment plan built around your specific muscle, joint or nerve related concerns.

Question 62

What is a therapeutic massage, and how is it different from a relaxation massage?

Accepted Answer

Therapeutic massage is a general term for massage that targets a specific concern such as muscle tension, pain or restricted movement, rather than massage that is purely for relaxation. It can include lighter Swedish style techniques or firmer deep tissue work depending on your goals and tolerance. Deep tissue massage is one type of therapeutic massage that uses slower, more targeted pressure to reach deeper muscle layers, while a relaxation massage typically uses lighter, broader strokes without a specific clinical goal.

Question 63

What is deep tissue massage and how does it work?

Accepted Answer

Deep tissue massage uses slow strokes and firm, sustained pressure to reach deeper layers of muscle and connective tissue. It is often used for chronic muscle tightness, old injuries and areas of persistent tension that do not respond well to lighter pressure. Your therapist will check in on pressure throughout the session so it stays within a level you can tolerate.

Question 64

What is sports massage, and who is it for?

Accepted Answer

Sports massage is massage therapy focused on the specific demands of training, competition and athletic recovery. It is used to prepare muscles before activity, support recovery after intense training and address overuse patterns common in a particular sport. Athletes often book sports massage on a regular schedule during a training block, not only after an injury.

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