Patient Guide
Feel prepared before your first visit.
Choose what brings you in, select your preferred clinic, and see what your Revive Rehab experience looks like before you walk through the door.
Digital clinic preview
A calmer way to book care.
Step 1
What can we help you with today?
Step 2
Choose your preferred clinic
Step 3
Location preview
Surrey Scott Road
8386 120 St #103, Surrey, BC V3W 3N4
Back Pain
Your first visit is shaped around what brings you in, your comfort level and the clinic you choose.
Arrive a few minutes early. Parking and arrival notes can be confirmed before your appointment.
Services available
First Visit Journey
What to expect at Scott Road
- Step 1
Arrive at the clinic
Walk in with a clear idea of where you are going and what happens first.
- Step 2
Find parking
Arrive a few minutes early so parking and check-in feel unhurried.
- Step 3
Check in at reception
Our front desk team confirms your visit and helps with any first-time details.
- Step 4
Meet your therapist
Your provider listens first and explains the appointment before care begins.
- Step 5
Complete assessment
We review symptoms, movement, goals and relevant claim or injury details.
- Step 6
Start treatment
Treatment begins at a pace that fits your comfort, condition and goals.
- Step 7
Receive your recovery plan
Leave with clear next steps and guidance for what to do between visits.
- Step 8
Book follow-up if needed
If ongoing care is recommended, we help you choose the right schedule.
What to Bring
Small details that make your first visit easier.
Insurance card
Bring your extended health details if you plan to use benefits.
Claim details
For ICBC or WorkSafeBC/WCB visits, bring claim information if available.
Comfortable clothing
Wear something that lets you move comfortably during assessment.
Reports or imaging
Bring medical reports, imaging notes or referrals if you have them.
Symptoms and questions
A short list helps your therapist understand what matters most.
Insurance & Direct Billing
Coverage should feel clear before care begins.
If you have ICBC, WorkSafeBC/WCB, extended health or direct billing questions, our team can help you understand what to bring and what to ask before booking.
CallICBC
Care after a motor vehicle accident can include assessment, treatment and recovery planning.
WorkSafeBC/WCB
Bring claim details if you have them so the team can help you understand next steps.
Extended health
Many patients use workplace or personal benefits for eligible treatments.
Direct billing
When available, direct billing can make payment simpler at the time of visit.
Direct Billing Available
We offer direct billing with many major Canadian insurance providers. Coverage varies by plan, so our team can help you confirm your benefits before your visit.
- Canada Life
- Manulife
- Sun Life
- GreenShield
- Pacific Blue Cross
- Blue Cross
- Desjardins Insurance
- ClaimSecure
- Empire Life
- Equitable Life
- Beneva
- Johnson Insurance
- Industrial Alliance
- GroupHEALTH
- Chambers Plan
- TELUS Health eClaims
Direct billing availability depends on your plan, provider rules, and treatment type. Please contact the clinic or check your benefits to confirm coverage.
First Visit Timeline
A simple visit, from welcome to follow-up.
- Part 1
Welcome
Check in and settle in before your appointment begins.
- Part 2
Assessment
Talk through symptoms, history, movement and goals.
- Part 3
Treatment
Start care with a plan that fits your comfort level.
- Part 4
Recovery plan
Get simple guidance for home exercises and recovery.
- Part 5
Follow-up
Book your next visit if ongoing care is recommended.
Patient FAQs
Answers before you book.
Ready when you are
Ready to take the first step?
Book online or call Revive Rehab and our team will help you choose the right service and location.