Your Privacy & Trust

To provide you with safe, professional, and personalized care, we need to gather some details. We only ask for information that is necessary for your clinical assessment, treatment planning, and insurance processing:

• Contact Information: Your name, phone number, email address, and home address. This allows us to schedule appointments, send text/email confirmations or clinic updates, and contact you if needed.
• Clinical & Health Records: Your medical history, current symptoms, details of your physical injuries, doctor referrals, imaging reports (X-ray, MRI, etc.), and ongoing progress notes written by your therapists during sessions.
• Insurance & Claim Details: If we are direct-billing your insurance provider, we collect your policy number. For work-related or motor vehicle injuries, we collect your ICBC claim number or WorkSafeBC claim number to manage billing directly, saving you time and out-of-pocket costs.

We use your personal and medical data for the sole purpose of supporting your wellness and rehabilitation journey. Specifically, we use it to:

• Assess your physical condition and build a tailored treatment program.
• Submit medical and service invoices directly to your extended health provider, ICBC, or WorkSafeBC.
• Send appointment reminders via text or email so you never miss a recovery session.
• Coordinate your care with your family doctor, surgical specialist, or other care providers at your explicit request.

Your medical details are highly confidential. We will never sell, share, or publish your data for advertising or marketing. The only scenarios where we share your details are standard in healthcare:

• Insurance Direct Billing: We share clinical codes and service details with your insurance company to request payment.
• ICBC & WorkSafeBC Claims: If your care is sponsored by ICBC or WorkSafeBC, we are legally required to submit assessment reports and treatment notes directly to them to maintain coverage approvals.
• Your Family Doctor: If your practitioner needs to coordinate care or discuss your progress with your physician, they will ask for your consent before sharing updates.

We use physical and digital measures designed to keep your personal records safe:

• Digital Security: Our primary clinic software is Jane App, which stores data on secure servers in Canada. Access to this data is fully encrypted, password-protected, and strictly limited based on the team member's role.
• Physical Security: Any physical files, referrals, or clinic notes are stored in secure cabinets accessible only to authorized administrative staff.
• Staff Standards: Every clinician and administrative team member at Revive Rehab signs a strict confidentiality agreement and undergoes privacy training.

Under British Columbia's Personal Information Protection Act (PIPA), you retain full rights over your data:

• View & Access: You have the right to request a complete copy of your treatment file, assessments, and invoices.
• Request Changes: If there's an error in your contact details or demographics, we will update it immediately.
• Withdraw Consent: You can opt out of promotional newsletters or clinic updates by clicking 'Unsubscribe' or speaking to our reception. Please note that we will still send appointment confirmation texts/emails as they are required to manage your bookings.