What to know
Welcome to Direct Billing Services at Revive Rehab in Surrey, British Columbia. We believe that your path to physical recovery should be as stress-free as possible. Dealing with health insurance claims, confusing policy fine print, and out-of-pocket fees can be a major barrier to receiving the care you need. That is why our administrative team handles the entire claims process on your behalf. We offer seamless electronic direct billing to most major Canadian extended healthcare insurance providers, reducing your out-of-pocket expenses immediately at the time of your appointment.
Whether you are receiving physiotherapy, registered massage therapy, chiropractic treatments, clinical counselling, or active rehabilitation, our system submits your claim in real time. Our goal is to ensure you can dedicate 100% of your energy to your physical recovery, leaving the administrative paperwork to us.
Direct Billing at Our Surrey Clinics
Our billing and reception services are available across both our Surrey locations: our Scott Road clinic and our Chimney Hill clinic. Our reception team is highly experienced in navigating extended health plan structures, ICBC claims, and WorkSafeBC coverage. We serve insurance policyholders across all of Surrey, North Delta, and surrounding communities. If you have questions about your coverage or would like to register your insurance details before your visit, feel free to call us.
How Direct Billing Works at Revive Rehab
Accessing direct billing at our Surrey clinics is simple and straightforward:
1. Provide Your Insurance Details At your first appointment (or via our secure online patient portal prior to your visit), submit your current extended health benefits card or policy details. We will need the name of your insurance company, your policy/group number, and your member ID number, along with a government-issued photo ID to verify your account.
2. Real-Time Electronic Submission Immediately following your treatment session, our front-desk team uploads your claim electronically to your insurance provider. Within seconds, the portal processes the claim and returns an explanation of benefits (EOB) showing the exact coverage breakdown.
3. Settle Any Co-Pay Difference If your insurance plan covers 100% of the session fee, you pay nothing. If your plan covers a percentage (for example, 80%), or has an active annual deductible, you only pay the remaining balance (the co-pay amount) at the desk. We accept credit cards, debit cards, and contactless mobile payments for quick settlement.
Major Insurance Providers We Direct Bill
Our Surrey clinics are connected to Canada's largest electronic health insurance clearinghouses (including Telus eClaims, Provider Connect, and Blue Cross), allowing us to direct bill: - Pacific Blue Cross & Medavie Blue Cross - Sun Life Financial - Canada Life (formerly Great-West Life) - Manulife Financial - Desjardins Insurance - Green Shield Canada - ClaimSecure & Empire Life - Chamber of Commerce Group Insurance - Industrial Alliance (iA Financial Group) - Johnson Inc. & Johnston Group
Electronic direct billing for Pacific Blue Cross, Sun Life, Canada Life, and Manulife
Seamless claim processing for ICBC and WorkSafeBC workplace injuries
Clear, transparent cost breakdowns before any treatment begins
Applicable across all clinical services including Physio, RMT, Chiro, and Counselling
Local care, clear next steps.
Serving all Surrey insurance plan holders with friendly front-desk administration and fast claims submission at our Scott Road and Chimney Hill locations.
Questions patients ask
We direct bill Pacific Blue Cross, Sun Life, Canada Life, Manulife, Desjardins, GreenShield, ClaimSecure, Blue Cross, and many more.
Bring your valid benefit card or insurance policy details (Member ID and Group/Policy number) along with government-issued photo ID.
If your plan covers a percentage (e.g. 80%), our system instantly calculates the remaining balance which can be settled easily by credit or debit card.