Direct Billing Support
Direct billing that keeps your visits simple
Healthcare benefits should support your recovery, not add administrative stress. Revive Rehab offers direct electronic billing to major Canadian extended health insurers, ICBC, and WorkSafeBC across our Lower Mainland clinics.
How direct billing works at Revive Rehab
Direct billing (also referred to as assignment of benefits) is a process where our clinic submits your treatment invoices electronically to your insurance provider. Under this setup, the insurer pays us directly for their covered portion of the session, and you are only responsible for paying the remaining balance (such as a co-pay, deductible, or non-covered portion) during check-out.
This service reduces your upfront out-of-pocket costs and eliminates the hassle of filling out manual claim forms, keeping records, or waiting for checks to arrive in the mail.
Supported insurance providers
We support direct electronic portal billing for many of Canada's leading extended health benefits providers, including:
Please note that portal billing availability depends on your specific employer contract or policy rules. Some individual plans may block electronic submissions even if the parent provider is listed.
Step-by-step direct billing guide
Provide your insurance details
When booking online or checking in for your first visit, enter or hand over your extended health coverage card showing your Policy/Group Number and Member ID/Certificate Number.
Sign the billing consent form
We require your physical or electronic signature to authorize our clinic to file claims on your behalf and accept direct payments from your insurer.
Clinical submission
Immediately after your therapy session, our administration team submits the invoice electronically to your insurance provider portal.
Pay the remaining balance
Your insurer returns an instant response outlining what they pay and what is left. You pay any co-pay or outstanding deductible at the clinic using credit card, debit, or cash.
What to check with your insurer before booking
To prevent unexpected out-of-pocket expenses, we recommend calling your benefits administrator or logging into your insurance portal to check:
Physician referral requirements
Does your plan require a doctor's note before they will reimburse or allow direct billing for physiotherapy, RMT, or chiro?
Annual coverage limits
What is your maximum annual limit for each paramedical service (e.g. $500 per year) and when does the benefit year reset?
Coverage percentage
Does your plan cover 100% of the session cost, or is there a co-insurance amount (e.g. they pay 80% and you pay 20%)?
Deductible amounts
Do you have an annual deductible that must be met out-of-pocket before benefits start paying?
Direct billing disclaimer
Direct billing is offered as a convenience to our patients, but it is never a guarantee of payment or coverage. Portal approvals, coverage amounts, and benefit limits are determined solely by your insurance provider. If a claim is rejected, pended, or unpaid by your insurer for any reason, you remain responsible for the full cost of the treatment session.
Direct billing FAQs
Answers to the questions patients ask most about direct portal billing.
Our Locations
Available at all four clinics
Direct billing support is available at all of our Lower Mainland clinics.
Ready to book your appointment?
Our administration team takes care of submissions while you focus on recovery. Book online or call today.