Direct Billing Support
Direct billing that keeps your visits simple
Healthcare benefits should support your recovery, not add administrative stress. Revive Rehab offers direct electronic billing to major Canadian extended health insurers, ICBC, and WorkSafeBC across our Lower Mainland clinics.
How direct billing works at Revive Rehab
Direct billing (also referred to as assignment of benefits) is a process where our clinic submits your treatment invoices electronically to your insurance provider. Under this setup, the insurer pays us directly for their covered portion of the session, and you are only responsible for paying the remaining balance (such as a co-pay, deductible, or non-covered portion) during check-out.
This service reduces your upfront out-of-pocket costs and eliminates the hassle of filling out manual claim forms, keeping records, or waiting for checks to arrive in the mail.
Supported insurance providers
We support direct electronic portal billing for many of Canada's leading extended health benefits providers, including:
Please note that portal billing availability depends on your specific employer contract or policy rules. Some individual plans may block electronic submissions even if the parent provider is listed.
Step-by-step direct billing guide
Provide your insurance details
When booking online or checking in for your first visit, enter or hand over your extended health coverage card showing your Policy/Group Number and Member ID/Certificate Number.
Sign the billing consent form
We require your physical or electronic signature to authorize our clinic to file claims on your behalf and accept direct payments from your insurer.
Clinical submission
Immediately after your therapy session, our administration team submits the invoice electronically to your insurance provider portal.
Pay the remaining balance
Your insurer returns an instant response outlining what they pay and what is left. You pay any co-pay or outstanding deductible at the clinic using credit card, debit, or cash.
What to check with your insurer before booking
To prevent unexpected out-of-pocket expenses, we recommend calling your benefits administrator or logging into your insurance portal to check:
Physician referral requirements
Does your plan require a doctor's note before they will reimburse or allow direct billing for physiotherapy, RMT, or chiro?
Annual coverage limits
What is your maximum annual limit for each paramedical service (e.g. $500 per year) and when does the benefit year reset?
Coverage percentage
Does your plan cover 100% of the session cost, or is there a co-insurance amount (e.g. they pay 80% and you pay 20%)?
Deductible amounts
Do you have an annual deductible that must be met out-of-pocket before benefits start paying?
Direct billing disclaimer
Direct billing is offered as a convenience to our patients, but it is never a guarantee of payment or coverage. Portal approvals, coverage amounts, and benefit limits are determined solely by your insurance provider. If a claim is rejected, pended, or unpaid by your insurer for any reason, you remain responsible for the full cost of the treatment session.
Direct billing FAQs
Answers to the questions patients ask most about direct portal billing.
Direct billing is a service where Revive Rehab submits your treatment claim electronically to your insurance provider on your behalf. If eligible, your insurer pays the clinic directly for their portion of the cost, so you only pay any remaining balance (such as a co-pay or deductible) at the clinic.
We bill many major Canadian insurers directly, including Pacific Blue Cross, Sun Life, Canada Life, Manulife, Desjardins, GroupHEALTH, ClaimSecure, Industrial Alliance, and Chamber of Commerce Group Insurance. Contact the clinic front desk to confirm billing options for your specific plan.
No. While we support direct billing for most major providers, some specific policies or employer plans restrict online submission or require the member to submit claims manually for reimbursement. We recommend checking with your insurer before your visit.
You will need to bring your insurance card containing your policy/group number and member/ID number, your government-issued photo ID, and your signature on our clinic intake consent form authorizing us to submit claims on your behalf.
Revive Rehab does not require a doctor's referral to provide treatment. However, some extended health insurance plans require a physician's referral for physiotherapy, massage therapy, or chiropractic care before they will approve direct billing or manual reimbursement. Check your plan details.
If your claim is declined or marked as pending by your insurer at the time of check-out, you will be responsible for paying the full visit cost privately. We will provide a detailed receipt that you can use to submit the claim manually or follow up with your provider.
In most cases, we can only direct bill your primary insurance provider. Any remaining balance or co-pay must be paid at the clinic, and we will provide a receipt so you can submit the remaining amount to your secondary insurer manually.
We recommend calling your insurer or checking their member portal before your visit. You should ask about your annual limits, coverage percentage per visit (e.g., 80% or 100%), deductibles, and whether a doctor's referral is required.
A co-pay (or co-insurance) is the portion of the treatment cost that your insurance plan does not cover. For example, if your plan covers 80% of a session, you are responsible for paying the remaining 20% at the clinic.
A deductible is the initial amount you must pay out of pocket for healthcare services each year before your insurance plan begins covering costs. If you have an active deductible, the insurer may reject the direct billing claim, and you will pay for the visit at the clinic.
Yes. We offer direct billing for RMT sessions with major insurers, provided your plan covers RMT services and allows online submissions for massage therapy.
Yes. Direct billing is available for chiropractic treatments with participating insurers. The clinic front desk can check your coverage details during check-in.
Many extended health plans cover counselling provided by a Registered Clinical Counsellor (RCC). Direct billing options vary by insurer; please check with our team or your provider to see if electronic billing is supported for RCC services.
Yes. For active and approved ICBC motor vehicle accident claims, we direct bill ICBC for physiotherapy, active rehab, massage therapy, and chiropractic care. Bring your claim number to your first visit.
Yes. If your workplace injury claim has been accepted by WorkSafeBC, we can bill WCB directly for your approved physiotherapy and rehabilitation sessions.
Once you reach your annual coverage maximum, any further treatment sessions must be paid privately. Our team can track billing submittals, but it is ultimately your responsibility to monitor your remaining benefit balance.
No. Revive Rehab offers direct electronic billing as a complimentary service to make your visits as convenient as possible.
Yes, if your extended health plan includes acupuncture coverage and supports direct electronic submission, we can process it on your behalf.
If your insurer does not support third-party portal billing (meaning the clinic cannot submit on your behalf), you will pay for your session at check-out, and we will issue a clinical receipt for your manual submission.
Extended health plans almost always require manual submission for custom orthotics, along with specific diagnostic files (gait analysis, biomechanical assessment, plaster casts) and a doctor's referral. We provide the complete package of documents to make your manual submission simple.
When booking online, you can enter your insurance details in our secure portal, or you can arrive 10-15 minutes early for your first appointment and hand your benefits card to the front desk team.
Our Locations
Available at all four clinics
Direct billing support is available at all of our Lower Mainland clinics.
Ready to book your appointment?
Our administration team takes care of submissions while you focus on recovery. Book online or call today.