Use your benefits with confidence.

Extended health coverage can help you start care earlier and stay consistent, but every plan is structured a little differently. Revive Rehab helps you understand what your plan likely covers, what to ask your provider before booking, and what to bring to your first visit so there are no surprises at the front desk.

What Extended Health Plans Typically Cover

Most Canadian extended health plans through an employer, association or individual policy include paramedical benefits for services such as physiotherapy, registered massage therapy, chiropractic care, clinical counselling and acupuncture. Coverage usually works one of two ways: a per-visit dollar maximum (for example $50 to $100 per visit) or an annual maximum per service category (for example $500 to $1000 per calendar year). Some plans also require a doctor referral for reimbursement even though British Columbia does not require one to book the appointment itself, so it is worth checking your benefits booklet or provider portal before your first session.

How Direct Billing Works at Revive Rehab

To reduce your out-of-pocket cost at the time of visit, Revive Rehab offers direct electronic billing to most major Canadian insurers, including Pacific Blue Cross, Sun Life, Canada Life, Manulife, Green Shield and Desjardins. When direct billing is available, our front desk submits your claim electronically during checkout and you are only responsible for any remaining balance after your plan pays its portion. If your insurer is not part of our direct billing network, or if your plan has already reached its annual maximum, we provide a detailed receipt so you can submit a manual claim for reimbursement.

What to Bring to Your Appointment

Bring your benefits card or policy and member ID number, a government issued photo ID, and, if your plan requires one, a current doctor referral. If you are coordinating benefits between two plans, such as your own coverage and a spouse or parent plan, let the front desk know before your visit so claims are submitted in the correct order.

Common Coverage Questions We Help Patients Navigate

Patients often ask whether their plan covers a specific service, how many visits remain before they hit an annual cap, and whether a referral is needed for reimbursement. Our front desk team can help you understand what information to look for in your plan documents, though your insurer remains the best source for exact coverage details, limits and eligibility rules specific to your policy.

Getting the Most From Your Benefits

Many plans renew annually, so unused paramedical benefits do not typically carry over to the next year. If you are managing an ongoing concern such as chronic pain or recovering from an injury, spacing sessions to make full use of your annual maximum, and combining services like physiotherapy with massage therapy or chiropractic care under one visit plan, can help you get more consistent care throughout the year.