Rehabilitation after a motor vehicle accident

If you were injured in a motor vehicle accident in BC, you may be eligible for ICBC-funded rehabilitation. Eligibility depends on your claim, the nature of your injuries and whether the treatment is approved by ICBC.

ICBC may require a physician referral for certain services. Physiotherapy can often begin with a direct referral to the clinic, but ICBC may request additional documentation depending on the service and your claim circumstances.

Contact ICBC directly to report your accident and open a claim. You can call ICBC or use their online portal. Once your claim is open, you will receive a claim number that you bring to your first appointment.

Bring your ICBC claim number, government-issued photo ID, a list of current medications, any imaging or medical reports, your family doctor's contact information, and comfortable clothing appropriate for assessment.

Yes. When your ICBC claim is active and the treatment is approved, Revive Rehab can typically bill ICBC directly so you do not need to pay out of pocket for covered services.

Starting treatment early is generally recommended. Many people benefit from assessment within the first one to two weeks after an accident, but you can begin care at any point while your claim is active.

Your physiotherapist will complete a detailed assessment of your injuries, range of motion, strength and functional limitations. They will then discuss a treatment plan, expected timeline and any recommendations for additional services.

ICBC commonly funds physiotherapy, active rehabilitation (kinesiology), massage therapy, chiropractic care, clinical counselling and acupuncture. The specific services approved depend on your injuries and claim.

Active rehabilitation is exercise-based care delivered by a kinesiologist. It focuses on rebuilding strength, endurance, mobility and confidence through progressive exercise programs tailored to your injuries and recovery goals.

Yes. Registered massage therapy is commonly included in ICBC rehabilitation plans, particularly for soft-tissue injuries, muscle tension, pain management and recovery support.

Chiropractic care may be approved as part of your ICBC rehabilitation plan, depending on the nature of your injuries and your treatment recommendations. The clinic team can help confirm what may apply to your claim.

ICBC may fund clinical counselling when psychological symptoms such as anxiety, fear of driving, sleep disturbance or emotional distress are related to your motor vehicle accident.

Acupuncture may be included in your ICBC rehabilitation plan when it is clinically appropriate for your injuries. Availability depends on your claim approval and the specific clinic location.

Common conditions include whiplash, neck pain, back pain, shoulder pain, headaches, concussion, jaw pain, nerve symptoms and general stiffness. Many people also experience anxiety, reduced confidence with driving and sleep difficulties.

The duration of treatment varies by individual. Some people recover within a few weeks, while others with more complex injuries may need several months of care. Your treatment plan is regularly reviewed and adjusted based on progress.

Yes. You have the right to choose your rehabilitation provider. Revive Rehab has four clinic locations across Surrey, Langley and Abbotsford so you can choose the one closest to your home or work.

Physiotherapy focuses on hands-on assessment, diagnosis, manual therapy and treatment planning. Active rehab focuses on exercise-based reconditioning, strength building and return-to-function goals. They work well together as part of a complete recovery plan.

For approved ICBC services that Revive Rehab bills directly, you typically do not need to pay out of pocket. However, if ICBC does not approve a service or your claim circumstances change, costs may apply. The clinic team will keep you informed.

Yes. You can switch your rehabilitation provider at any time during your claim. If you are transferring from another clinic, bring any available treatment records or summaries to help with continuity of care.

If ICBC does not approve a particular service, the clinic team can discuss your options. You may be able to appeal the decision, use extended health benefits for the service, or pay privately.

Yes. Revive Rehab provides progress reports to ICBC as part of the claims process. These reports document your treatment, progress and any recommendations for continued care.

In some cases, extended health benefits may complement your ICBC claim. For example, if ICBC does not cover a particular service, your extended health plan may provide coverage. The clinic team can help you coordinate.

Seek medical attention if you are injured, contact ICBC to report the accident and open a claim, document the scene if possible, and book an assessment with a rehabilitation provider when you are ready to start care.

No. Revive Rehab cannot guarantee ICBC coverage. Approval and funding depend on ICBC's assessment of your claim, the nature of your injuries and individual claim circumstances. The clinic team can help you understand the process, but final decisions rest with ICBC.

You can book online through the Revive Rehab website, call any of the four clinic locations directly, or walk in during clinic hours. Have your ICBC claim number ready when you call or arrive.